I was thinking the same thing. This is a dangerous precedent. Just as people are finally accepting WUT is dead it gets some new life (not that I am going to complain).
Although thinking about it a little more... there are a number of tools that BMC doesn't officially support but do maintain. Looks like WUT might fall into this class now? On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz <tmisk...@gmail.com> wrote: > ** > Thanks for the update Mark. I thought the User Tool is dead. > > On 18 Dec 2015, at 09:45, Walters, Mark <mark_walt...@bmc.com > <mark_walt...@bmc.com>> wrote: > > ** > > *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use > overlaid forms again.* > > Knowledge Base article KA427109 > <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> > > Some changes in the server in version 9.0 mean that the User Tool is > unable to work with overlaid forms. Searches, creates and modifies result > in a 303 Form does not exist on server error as the client references the > form name with the __o extension which the server does not recognise. > > Mark > > *Knowledge Article ID:* > > KA427109 > *Version:* > > 0.1 > *Available To:* > > External > *Status:* > > Unpublished > *Updated:* > > 06/15/2015 > > > > *Problem* > > The Remedy User Tool client is unable to create records or perform > searches when using overlaid forms from an ARS 9.0 server. The form can be > opened but any other operations result in an ARERR 303 Form does not exist > on server error. > > *Solution* > > This is due to changes in the way overlays are stored in the 9.0 > metadata. The __o extension is no longer used but the .arf form definition > which is exported by the server, and used by the User Tool, still includes > it. The client tries to use the form name from the .arf file when sending > API calls to the server but the server does not recognise the name and > returns the 303 error. > > A defect has been created to track this (SW00490959) but, as the User Tool > is no longer supported, it is not clear whether this will be addressed. > > > ------------------------------ > *Mark Walters* > Lead Technical Support Analyst > *Direct* > > +44 (0)118 921 8379 > > > > E2 > Eskdale Road > Winnersh, RG41 5TS > UK > <image001.jpg> <http://www.bmc.com/> > > > > BMC Software Limited Registered Office: Building E2, Eskdale Road, > Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in > England No. 1927903 The content of this email is confidential. If you are > not the addressee, you may not distribute, copy or disclose any part of it. > If you receive this message in error, please delete this from your system > and notify the sender immediately. _ARSlist: "Where the Answers Are" and > have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
