Hi Warren, I am curious when you "upgrade" to version 9. Did you really go through the upgrade steps or you went new instance and cut over? I ask this because we are also consider version 9. We are on 7.6.04.
On Wednesday, January 20, 2016, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > Thanks for the replies everyone! Sorry I didn't get back sooner. > > I spent quite a long time on the phone yesterday with Dolly from BMC. > What we discovered was that while my email servers were coming up, the > primary was not moving into an Active State, instead they were all in a > Waiting state. > > We manually moved them to Active, and the primary one started functioning. > > We then made a change to the server and restarted the service, and it went > back to waiting. Dolly has my log files and is working with Engineering to > find out what the cause might be. In the meantime, I know now what is > wrong and can take some easy steps to ensure it stays up and running until > we find out how to fix the issue. > > On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram < > parshuram_walunj...@bmc.com > <javascript:_e(%7B%7D,'cvml','parshuram_walunj...@bmc.com');>> wrote: > >> ** >> >> Warren, >> >> By looking your logs your email engine is up and running correctly. >> >> >> >> After 9.0 all Email Engines are running in server group env, and >> following the service failover i.e sharing email engine load among them. >> >> >> >> You can follow the docs for more information about service failover. >> >> >> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group >> >> >> >> let me know if you required any help. >> >> Hope this will help you. >> >> >> >> --Parshram >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>] >> *On Behalf Of *Warren R. Baltimore II >> *Sent:* 18 January 2016 10:21 PM >> *To:* arslist@ARSLIST.ORG >> <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');> >> *Subject:* Email Service is non functioning after upgrade to 9.0.01 >> >> >> >> ** >> >> First, the technical stuff. >> >> AREmail is running on a MS Server 2008 SP2 (Virtual) >> >> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. >> >> Email is only currently running on one of the 3 app servers >> >> Java JRE is 8u66 >> >> The Email service comes up, and the email log and email.lck file is >> created... >> >> And then nothing. We've checked the email_daemon.properties file, and it >> looks good. >> >> Here is the log file. >> >> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: >> 9.0.01 201508191530 >> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: >> ESA-REMAPP01.[ServerDomain] ... >> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port xxxx >> <EML> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 >> <EML> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan >> 18, 2016 11:26:11 AM >> <EML> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting >> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] >> <EML> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting >> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] >> >> I've removed the domain name and rmi port for security reasons. >> >> Any help you can provide would be most appreciated. We're supposed to go >> live this afternoon, and we have to get email up! >> >> -- >> >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
