Warren, Check you please check the ServerGroupOperationRakning form for ServiceFailover operation. Now 9.0 onward Email engine will not have service operation ,so ServiceFailover operation controls the email engine. i.e activating mailboxes service failover operation should be properly ranked and working.
Thanks Parshuram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: 21 January 2016 1:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email Service is non functioning after upgrade to 9.0.01 ** Thanks for the replies everyone! Sorry I didn't get back sooner. I spent quite a long time on the phone yesterday with Dolly from BMC. What we discovered was that while my email servers were coming up, the primary was not moving into an Active State, instead they were all in a Waiting state. We manually moved them to Active, and the primary one started functioning. We then made a change to the server and restarted the service, and it went back to waiting. Dolly has my log files and is working with Engineering to find out what the cause might be. In the meantime, I know now what is wrong and can take some easy steps to ensure it stays up and running until we find out how to fix the issue. On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <parshuram_walunj...@bmc.com<mailto:parshuram_walunj...@bmc.com>> wrote: ** Warren, By looking your logs your email engine is up and running correctly. After 9.0 all Email Engines are running in server group env, and following the service failover i.e sharing email engine load among them. You can follow the docs for more information about service failover. https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group let me know if you required any help. Hope this will help you. --Parshram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Warren R. Baltimore II Sent: 18 January 2016 10:21 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Email Service is non functioning after upgrade to 9.0.01 ** First, the technical stuff. AREmail is running on a MS Server 2008 SP2 (Virtual) We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. Email is only currently running on one of the 3 app servers Java JRE is 8u66 The Email service comes up, and the email log and email.lck file is created... And then nothing. We've checked the email_daemon.properties file, and it looks good. Here is the log file. <EML> /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 9.0.01 201508191530 <EML> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: ESA-REMAPP01.[ServerDomain] ... <EML> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port xxxx <EML> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 <EML> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 11:26:11 AM <EML> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] <EML> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] I've removed the domain name and rmi port for security reasons. Any help you can provide would be most appreciated. We're supposed to go live this afternoon, and we have to get email up! -- Warren R. Baltimore II Remedy Developer 410-533-5367<tel:410-533-5367> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
