I hope you are aware about floating license known issues in 9.x versions so that will answer your questions of license.
For cpu utilization check if there is any integration with ws or any heavy operation is being carried out by remedy. You can now collect heap dump and thread dump using jvisualvm tool. Regards, Ravindrakumar On 5 Jul 2016 6:43 am, "Tauf Chowdhury" <taufc...@gmail.com> wrote: > As all things server related it could be many things but: > 1. Is it the areerver process causing the utilization? > If no, check antivirus or some other agent like splunk or something. > If yes: > 1. Run logging if you can pinpoint the time. Could be runaway escalation > or scheduled report or if there is a job pulling from an external DB, > slowness at the source could cause processing to slow and overflow at the > AR level too. > > > Sent from my iPhone > > > On Jul 4, 2016, at 7:41 PM, Kaur <remedyiss...@gmail.com> wrote: > > > > Yes, we have separated db and mid tier server. > > We increased the CPU count from 4 to 8 and RAM from 16GB to 32 GB. Even > when there is no activity on the server and only 20 users are logged in, > CPU utilization is going up to 80% bringing down the remedy services. Also, > increased the java heap size in server.config file. > > We are still having issues and its happening every 3rd day. > > > > Please suggest! > > > > Thanks! > > Kaur > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
