Thanks Jason

Will check that out.

Cheers
Brad

On Tue, Aug 23, 2016 at 11:05 PM Jason Miller <jason.mil...@gmail.com>
wrote:

> **
> We had a SSL issue with VA 7.0 or 7.1 (before BMC bought it). I am not
> sure how much if any of the code is the same these days?
>
> The Java code within VA was very picky about certificates and having a
> completely valid certificate chain. Our configuration is Apache web server
> (httpd) which is a proxy to Tomcat using AJP.
>
> As a refresher I just looked at the document I created for my team on the
> issue:
>
> Issue:
> CNS events updates are not being received and chat DVF fields are not
> updating with new entries when CNS web server is using Extended Validation
> certificates for SSL
>
> Cause:
> Apache web server did not have the Intermediate CA Certificate chain
> configured.  Java (used by CNS) could not validate the certificate chain
> therefore failing to make the connection.
>
> Resolution Summary:
> Download Intermediate CA Certificates from VeriSign and configure Apache
> utilize the certificate file.
>
>
> On Tue, Aug 23, 2016 at 7:02 AM Stone, Brian <brian.st...@njvc.com> wrote:
>
>> If you are running a version older than 9.x there was an issue with Https
>> and self signed certs.
>>
>> ________________________________
>> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
>> on behalf of BradRemedy [bradrem...@gmail.com]
>> Sent: Tuesday, August 23, 2016 9:17 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Virtual Agent + IIS and HTTPS
>>
>> **
>> Hi
>>
>> Need some urgent help please.
>>
>> Has anyone been successful in getting Virtual agent to work with HTTPS ?
>>
>> Our mid tier server is running IIS and Apache (standard configuration)
>> with a SSL cert binded to HTTPS. We have installed Virtual Agent and
>> specified HTTPS as the protocol with port 443. The installation completed
>> with no errors however, when we try to access Virtual agent, we get a error
>> message.
>>
>> For testing, I am using the URL we are using is "https://
>> <website>/eschat/?"
>>
>> I would assume that Virtual agent would share the configuration of IIS
>> (Mid tier config) however it doesn't appear so.
>>
>> The mid tier pages are all working great.
>>
>> really interested if anyone has gotten this working or for any advice.
>>
>> Thanks in advance.
>> Brad
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
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