Remember that the Host ID is based on the MAC address of the primary NIC on your AR Server. If your server environment has changed, or if it has multiple NICs, this could be the source of the issue.
Rick Cook On Fri, Sep 2, 2016 at 4:52 AM, Frank Caruso <caruso.fr...@gmail.com> wrote: > We are in the process of upgrading our ITSM 81.02 environment to ITSM > 9.1. After the ARS portion of the upgrade we are noticing that the HostID > used for licensing changes. This is an upgrade in place and some for the > servers have been around for more 2 years with the same license key. The > arerror.log file has the following entry after ARS is upgraded and the > server is restarted: > > Thu Sep 01 08:48:54.978 2016 Action Request System(R) Server (x64) Version > 9.1.00.001 201606141104 > (c) Copyright 1991-2016 BMC Software, Inc. > Thu Sep 01 08:48:58.552 2016 Thu Sep 01 08:48:58.552 2016 Loading AR > System objects information... > Thu Sep 01 08:50:54.088 2016 success > Thu Sep 01 08:50:54.603 2016 390600 : The server identifier has changed > but the current "AR Server" license key will still be honored. (ARNOTE > 9827) Old Host ID: 005056937825, Current Host ID: 0050569361AF > > BMC assures me that nothing has changed with 9.1 in how it gets the HostID > yet on three server upgrades the same thing has happened? > > Anyone else experience this or have an explanation on why this might be > happening? > > TIA > Frank Caruso > > ____________________________________________________________ > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
