How many Tier 1 prod cats does that company have? Have you checked the timings using API+SQL logs?
Sent from my iPhone > On Jan 5, 2017, at 2:53 AM, Nilesh Uddhavrao Janjire <nil.janj...@gmail.com> > wrote: > > Hello Team, > > Greetings! > I am working on Multi-tenant environment with version 8.1.SP02 > > I am experiencing delay in populating the menu Prodcat Tier1 in Incident > under Categorization tab. > I checked with Admin and non Admin users and I found issue with only one > Company. All users from that Company are affected and experiencing delay of > min 20 seconds to popup the prodcat tier1 values in incident form while > raising new incident. > > I checked for logs and found the difference of query for working and > non-working users and found that for non working user query is bigger than > working user. > > This issue is for only one Company users. Though user is Admin user , he is > experiencing latency issue to populate the Prodcat tier1 menu. > > Guys , any one has any soluton or suggestion to get ride of this issue. > > Your suggestions will be more valuable. > > Thanks > > Nilesh Janjire > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > <prodcat issue.png> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
