How many Tier 1 prod cats does that company have? Have you checked the timings 
using API+SQL logs? 

Sent from my iPhone

> On Jan 5, 2017, at 2:53 AM, Nilesh Uddhavrao Janjire <nil.janj...@gmail.com> 
> wrote:
> 
> Hello Team,
> 
> Greetings!
> I am working on Multi-tenant environment with version  8.1.SP02
> 
> I am experiencing delay in populating the menu Prodcat Tier1 in Incident 
> under Categorization tab.
> I checked with Admin and non Admin users and I found issue with only one 
> Company. All users from that Company are affected and experiencing delay of 
> min 20 seconds to popup the prodcat tier1 values in incident form while 
> raising new incident.
> 
> I checked for logs and found the difference of query for working and 
> non-working users and found that for non working user query is bigger than 
> working user.
> 
> This issue is for only one Company users. Though user is Admin user , he is 
> experiencing latency issue to populate the Prodcat tier1 menu.
> 
> Guys , any one has any soluton or suggestion to get ride of this issue.
> 
> Your suggestions will be more valuable.
> 
> Thanks
> 
> Nilesh Janjire
> 
> 
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