Hi, Rod.
No, I haven't looked into those. The documentation that I found on BMC's site seems to describe how to create them, but doesn't give "real world" examples of how they can be used. Can you point me in that direction? Thanks! --Dustin ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Rod Harris <r...@smapps.com.au> Sent: Monday, January 9, 2017 7:45 PM To: arslist@ARSLIST.ORG Subject: Re: Replacing artime with Business Time 2.0 ** Hi Dustin, Have you looked into using the assoc versions of the business time commands? I find these to be much easier to work with as they abstract away all the individual names of the time segments from the set fields commands. You just create a business time entity and link all the time segments you need to that. That way you can adjust the calendars of available and unavailable times with a lot of flexibility without ever needing to change the code. Rod On 10 January 2017 at 08:00, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Greetings! So I've ran into some old filters that are using artime to calculate time differences. I read up on the BMC ARS 9.1 documentation to try to wrap my head around Business Time 2.0. Here's what I've done. - Created a Level 1 Business Time Segment titled "Work_Day" that runs from 8:00am - 8:30pm, recurring weekly on Monday - Friday. - Created a Level 2 segment titled "Pre_Shift" that runs from 12:00:00am to 7:59:59am with the aforementioned recurrence. - Created a Level 2 segment titled "Post_Shift" that runs from 8:30:01pm to end of day with the aforementioned recurrence. - Created a Level 10 segment called "Holidays_2017" that lists specific dates and is set as unavailable. The command used in Set Fields is: $PROCESS$ Application-Bus-Time2-Diff "$Arrival Time$" "$Resolved Time$" "Work_Day" "Pre_Shift" "Post_Shift" "Holidays_2017" It seems to work. However, it looks like I forgot to include a time segment for the weekends. Here are my questions. 1) Aside from the recurring weekend time segment that I forgot, does it appear that I have things set up correctly? 2) In order to take into consideration all of the unavailable times, do I need to include the name of each time segment in the Set Fields command? I fully expect to have to create another segment with new holidays around the beginning of next year. There are also times when offices are closed due to things like inclement weather. I was hoping to have some level 3 or 4 segments that I would like to have considered as well, but not have to update the filter each time one is added. I hope this all makes sense. Thanks! --Dustin Fawver HelpDesk Technician East Tennessee State University (423) 439-4648 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
