Greetings!
So I've ran into some old filters that are using artime to calculate time differences. I read up on the BMC ARS 9.1 documentation to try to wrap my head around Business Time 2.0. Here's what I've done. - Created a Level 1 Business Time Segment titled "Work_Day" that runs from 8:00am - 8:30pm, recurring weekly on Monday - Friday. - Created a Level 2 segment titled "Pre_Shift" that runs from 12:00:00am to 7:59:59am with the aforementioned recurrence. - Created a Level 2 segment titled "Post_Shift" that runs from 8:30:01pm to end of day with the aforementioned recurrence. - Created a Level 10 segment called "Holidays_2017" that lists specific dates and is set as unavailable. The command used in Set Fields is: $PROCESS$ Application-Bus-Time2-Diff "$Arrival Time$" "$Resolved Time$" "Work_Day" "Pre_Shift" "Post_Shift" "Holidays_2017" It seems to work. However, it looks like I forgot to include a time segment for the weekends. Here are my questions. 1) Aside from the recurring weekend time segment that I forgot, does it appear that I have things set up correctly? 2) In order to take into consideration all of the unavailable times, do I need to include the name of each time segment in the Set Fields command? I fully expect to have to create another segment with new holidays around the beginning of next year. There are also times when offices are closed due to things like inclement weather. I was hoping to have some level 3 or 4 segments that I would like to have considered as well, but not have to update the filter each time one is added. I hope this all makes sense. Thanks! --Dustin Fawver HelpDesk Technician East Tennessee State University (423) 439-4648 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
