Here are some links on Slack APIs. https://api.slack.com/outgoing-webhooks https://api.slack.com/incoming-webhooks
Thanks, Mahesh On Fri, May 12, 2017 at 10:40 AM, Mahesh <mchand...@gmail.com> wrote: > I did the integration on version 8.1 using the plugin (for outgoing) and > API (incoming) as LJ outlined in his email. So far, no issues. > > Setting up the plugin and API takes a couple of hours and the Slack > integration should be another hour (customizing the Support Group form and > adding a couple filters on HPD:Help Desk/ WOI:Work Order etc..). > > Thanks, > Mahesh > > > > > > On Fri, May 12, 2017 at 8:00 AM, LJ LongWing <lj.longw...@gmail.com> > wrote: > >> ** >> Ok, being you are on 8.1, you don't have access to Remedy through Restful >> services OOTB...so, for the ability for Slack to publish to Remedy, I >> recommend this application >> >> https://communities.bmc.com/docs/DOC-29073 >> >> Then, regardless of what version of Remedy you are running, there is no >> OOTB way to CONSUME restful services in Remedy, thus my plugin >> >> http://remedylegacy.com/tools/restful-api-plugin/ >> >> The first tool is stood up in a Tomcat server and is used to access >> Remedy through Restful to both pull and push data from/to Remedy. The >> second is an ARDBC plugin that allows you to access restful services >> through workflow, pushing/pulling information from/to the remote service. >> >> Between these two, you should be able to configure both services to be >> able to read/write information creating a fully functional integration. >> >> The first tool is provided free of charge by a German company, the plugin >> is provided by me....I'll do my best to support you with any issues you >> encounter, but I don't anticipate any issues :) >> >> On Fri, May 12, 2017 at 5:13 AM, Arner, Todd <tar...@glhec.org> wrote: >> >>> ** >>> >>> Hi LJ, >>> >>> We are looking to have Remedy initiate the push to Slack when an >>> assignment is made to a specific team and ultimately to allow Slack to send >>> info back to Remedy such as assignee and work info. From Mahesh’s post it >>> sounds like Rest is supported. Can you point me in the direction where I >>> can find more info on your RESTful plug-in. >>> >>> >>> >>> Thanks, >>> >>> Todd >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >>> *Sent:* Thursday, May 11, 2017 10:15 AM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: BMC Remedy and Slack Integration >>> >>> >>> >>> ** >>> >>> When you say 'send send information to Slack', do you mean you want >>> Remedy to initiate the call to slack and push the information, or are you >>> (as I suspect) talking about Slack being able to pull information from >>> Remedy, and Slack's ability to push information INTO Remedy..... >>> >>> >>> >>> What sort of integration technologies does slack support...if you tell >>> me Rest is one of them, then I think you are in luck :) >>> >>> >>> >>> On Thu, May 11, 2017 at 8:57 AM, Arner, Todd <tar...@glhec.org> wrote: >>> >>> ** >>> >>> Hi LJ, >>> >>> Thanks for the response. Slack is a team messaging tool. What we want >>> to do is both send incident information to Slack and then have slack be >>> able to send information back to Remedy. Do that help? I also should >>> mention we are currently running version 8.1 of Remedy. >>> >>> >>> >>> Thanks, >>> >>> Todd >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >>> *Sent:* Thursday, May 11, 2017 9:45 AM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: BMC Remedy and Slack Integration >>> >>> >>> >>> ** >>> >>> Todd, >>> >>> For those of us (myself included) that don't know what Slack is, or what >>> it does......what sort of integration are you looking for? Are you looking >>> for slack to be able to pull information out of Remedy, or push information >>> into it? Are you looking for Remedy to be able to push/pull information >>> from Slack? >>> >>> >>> >>> I can think of several different technologies and tools that will work >>> to do both....some through REST, some through SOAP, others through custom >>> Java capabilities....but I would need more information from you regarding >>> WHAT you would want the integration to accomplish... >>> >>> >>> ------------------------------ >>> >>> The information contained in this communication may be confidential, is >>> intended only for the use of the recipient(s) named above, and may be >>> protected under state or federal law. If the reader of this message is not >>> the intended recipient, you are hereby notified that any dissemination, >>> distribution, or copying of this communication, or any of its contents, is >>> strictly prohibited. If you have received this communication in error, >>> please forward the communication to no...@glhec.org immediately and >>> destroy or delete the original message and any copy of it from your >>> computer system. If you have any questions concerning this message, please >>> contact the sender. >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
