Todd,
SP4 was released earlier this week, so you might want to give that a try.

On Fri, Dec 8, 2017 at 7:20 AM, Arner, Todd <tar...@glhec.org> wrote:

> We have a form in Remedy that we upload user access information into on a
> bi-weekly basis. (There is about 300,000 rows)  Prior to uploading the data
> to the form,  we delete all of the current records and then upload the new
> data.  We have been using the Application-Query-Delete-Entry in an
> escalation Run process to delete the records.  This process worked fine in
> version 8.1 but has stopped working in version 9.1.3.  I did find an issue
> related to the Application-Query-Delete-Entry causing a memory leak which
> causes the deletion to fail.  It was supposed to have been fixed in patch 1
> but we are still seeing the issue after installing the patch.  Which brings
> me to my question, is there a better way to delete all the records other
> than using the Application-Query-Delete-Entry?  As a work around for now
> we set up a job on the SQL server to truncate the data but I am not sure
> that is a good work around.  I appreciate any suggestions.
>
>
>
> Thanks,
>
> Todd Arner
>
> Great Lakes
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