Using RRR|Chive was my favorite way before LJ built his tool (I was his guinea pig, I mean tester). Both are great ways to delete records and can do it way faster than Escalations and a bit more safely than directly in SQL.
This conversation in the BMC Communities we talked about some of the specifics of using RRR|Chive to dump records: https://communities.bmc.com/message/615453. In my case I didn't want any archive copy so the least amount of data written to disk (especially attachments) the faster the whole process could go. Jason On Fri, Dec 8, 2017 at 12:17 PM, Mike Galat <michael.ga...@caretech.com> wrote: > Hi Kelly – > > > > I am sure LJ’s tool will work, just wanted to point out what we did in the > past. We have used rrrChive (a free utility) to remove a lot of tickets > (we are not an ITSM shop, most everything custom). What we did, was use > the MOVE functionality, give it an ARX file to dump it to, and no > receiveing system for it to go to. The end result was arx files, along > with attachments, etc. that were dumped to a server. Our use-case was to > archive the data on the server for a year, then delete, however if you > don’t care about the data, you can simply delete the arx and subfolders. > > > > Thanks, > > Mike > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Kelly > Logan > *Sent:* Friday, December 08, 2017 12:05 > *To:* ARSList > *Subject:* Re: Best way to delete records > > > > I will check it out, LJ - thanks! > > > > On Fri, Dec 8, 2017 at 9:55 AM, LJ LongWing <lj.longw...@gmail.com> wrote: > > Kelly, > > I have a tool on my website (http://remedylegacy.com/ > tools/delete-requests/) that might do what you want. It's designed to > allow you to issue SQL Queries to identify records that need to be removed, > and then removes them via the api. You could in theory issue a query to > say the task form and say give me a list of all tasks that are associated > with incidents I want to remove...and it'll remove those tasks....you of > course would want to remove all of the children before the parents...or, > alternatively you could use this tool to delete all of the parents first, > and then do an sql query on the children records and delete any orphans > that were left behind... > > > > On Fri, Dec 8, 2017 at 8:40 AM, Kelly Logan <kelly.lo...@raptek.com> > wrote: > > We are working on a mass delete system as well, to remove a section of > data belonging to one group. In addition to the concerns of the mass delete > of a number of records, I am also looking for an efficient way to remove > their child/transactional records as well. While the parent records can be > found with a simple query on the company name, this field is not on most of > the related records. Instead I am left with a list of parent record ids. I > am looking at ways to feed these in process-able chunks to other delete > commands for the related records. > > > > I am looking for the fastest and least error-prone method on ITSM 8.1 as > this will likely need to run during a maintenance window. > > > > Any advice on what deletion processes are the most efficient and/or handy > tricks to clear out related entries using other methods? I am currently > considering workflow, Pentaho Spoon and workflow generated SQL. > > > > Also, any references for ITSM 8.1 data models (an ERD for each of the > applications would be really handy) would be greatly appreciated. > > > > > > On Fri, Dec 8, 2017 at 8:34 AM, Pattabiraman, Vishal < > vishal.pattabira...@cgi.com> wrote: > > Hi, > > > > I had worked on a requirement were we had to purge records. What we did > was, take SQL logs and check all the dependent tables that gets affected. > > Create a SQL job that mimics the same functionality and include it in > Scheduled job. The best part of this solution was, it was powerful and > silent. No ARS service downtime. > > Hope this helps. > > > > Thanks! > > Vishal > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Arner, > Todd > *Sent:* Friday, December 08, 2017 7:50 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Best way to delete records > > > > We have a form in Remedy that we upload user access information into on a > bi-weekly basis. (There is about 300,000 rows) Prior to uploading the data > to the form, we delete all of the current records and then upload the new > data. We have been using the Application-Query-Delete-Entry in an > escalation Run process to delete the records. This process worked fine in > version 8.1 but has stopped working in version 9.1.3. I did find an issue > related to the Application-Query-Delete-Entry causing a memory leak which > causes the deletion to fail. It was supposed to have been fixed in patch 1 > but we are still seeing the issue after installing the patch. Which brings > me to my question, is there a better way to delete all the records other > than using the Application-Query-Delete-Entry? As a work around for now > we set up a job on the SQL server to truncate the data but I am not sure > that is a good work around. I appreciate any suggestions. > > > > Thanks, > > Todd Arner > > Great Lakes > ------------------------------ > > The information contained in this communication may be confidential, is > intended only for the use of the recipient(s) named above, and may be > protected under state or federal law. If the reader of this message is not > the intended recipient, you are hereby notified that any dissemination, > distribution, or copying of this communication, or any of its contents, is > strictly prohibited. If you have received this communication in error, > please forward the communication to no...@glhec.org immediately and > destroy or delete the original message and any copy of it from your > computer system. If you have any questions concerning this message, please > contact the sender. > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > > > > > -- > > *Kelly Logan* | *Senior Consultant* > > 313-651-7169 <(313)%20651-7169> | kelly.lo...@raptek.com > > > > *RAPID* Technologies > > www.raptek.com > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > > > > > -- > > *Kelly Logan* | *Senior Consultant* > > 313-651-7169 <(313)%20651-7169> | kelly.lo...@raptek.com > > > > *RAPID* Technologies > > www.raptek.com > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > >
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