Thomas and Ryan, Note that Thomas indicated he is NOT using the ITSM applications but just AR System as a platform.
So, the issue you describe where we optimized license consumption so that looking at an overview console does not obtain application licenses until you go into that application or actually open a ticket from that application does not apply to Thomas' situation. Doug Mueller -----Original Message----- From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Nicosia, Ryan J CTR USSOCOM SOCOM J631 Sent: Thursday, March 08, 2018 10:11 AM To: ARSList <arslist@arslist.org> Subject: RE: [Non-DoD Source] Difference in license usage according to BMC License Audit and User Log Thomas, It is a known issue and Doug Mueller (BMC) even acknowledged it is a problem with how the consoles are causing license consumption even though a user isn't in that console. For example, we found a number of users who were consuming asset licenses having never even logged into the asset management console. We utilized the user tool from RRR a year ago to validate and pose the question to BMC. Last I heard, it was fixed in 9.1.03 Ryan -----Original Message----- From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Thursday, March 8, 2018 1:01 PM To: ARSList <arslist@arslist.org> Subject: [Non-DoD Source] Difference in license usage according to BMC License Audit and User Log Hello Listers, we’re on AR 8.1.x (plain AR no BMC products on top) with a Server Group consisting of 3 AR Servers plus an Archive Server. How come that the according to the User Log we use significantly less licenses that according to the BMC License Audit? Sure off top of my head BMC needs to sell more licenses. LOL But on more serious note: any ideas? Thank you Thomas -- ARSList mailing list ARSList@arslist.org https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwIGaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=zYKHGihF4icDlNsgMPf82JYjjdgAtCBU4XE4_sOizQo&m=rYqT1S1Uj2NebUE0ZHRq6KidKoV3bNBC-zYlT0RgIBA&s=EhQc7r4DS1_n-SeFJBbWd3bWzrpwUnK-jlTHXmvugeI&e= -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
