Thank you Keith, good to know. 1. We’re not windows.
2. We don’t have more than one server defined in the mid-tier I rather thing that it’s related to a ARS bug which attacks when we use our ARF Plugin. Thomas > On Mar 20, 2018, at 5:05 PM, spearmint.l...@gmail.com wrote: > > I haven't followed this whole thread, so not sure if this was mentioned. We > had a problem in the past where if you had more than one AR server defined in > the mid-tier, then anytime you try to login it attempts to log into each AR > server defined. So if you have three AR servers defined, and your Windows > system is set to lock after three bad attempts, then just one incorrect > password when trying to log in will lock you out. > > Regards, > Keith > > On Tue, Mar 20, 2018 at 6:14 AM Thomas Miskiewicz <tmisk...@gmail.com > <mailto:tmisk...@gmail.com>> wrote: > Unfortunately it’s still locking. > > I enabled all kinds of debugs and see this: > > Di Mär 20 10:41:19.086 2018 Preparing context to be sent to pluginserver - > User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9279, threadId : 366 > 360393 Di Mär 20 10:41:19.099 2018 Preparing context to be sent to > pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9280, > threadId : 366 > 360394 Di Mär 20 10:41:19.109 2018 Preparing context to be sent to > pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9281, > threadId : 366 > 360395 Di Mär 20 10:41:19.118 2018 Preparing context to be sent to > pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9282, > threadId : 366 > 360396 Di Mär 20 10:41:33.252 2018 <ESCL> <TID: 0000000320> <RPC ID: > 0000447731> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy > Application Service (Pool 1) > <Overlay-Group: 1 > /* > Di Mär 20 2018 10:41:33.2520 */ Escalation Trace Log -- ON (AR Server 9.1.04 > 201711272256) > 360397 Di Mär 20 10:41:33.418 2018 <ESCL> <TID: 0000000320> <RPC ID: > 0000447731> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy > Application Service (Pool 1) > <Overlay-Group: 1 > /* > Di Mär 20 2018 10:41:33.4180 */ Escalation Trace Log -- ON (AR Server 9.1.04 > 201711272256) > 360398 Di Mär 20 10:41:33.650 2018 Preparing context to be sent to > pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9292, > threadId : 366 > 360399 Di Mär 20 10:41:33.660 2018 Preparing context to be sent to > pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9293, > threadId : 366 > 360400 Di Mär 20 10:41:33.667 2018 Preparing context to be sent to > pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9294, > threadId : 366 > 360401 Di Mär 20 10:41:35.095 2018 Preparing context to be sent to > pluginserver - User : ize0578, sessionId : 0, authGuid : NULL, cacheId : > 8439, threadId : 403 > 360402 Di Mär 20 10:41:35.962 2018 Preparing context to be sent to > pluginserver - User : ize0578, sessionId : 0, authGuid : NULL, cacheId : > 8439, threadId : 401 > > @Doug - what does User: NULL mean? How is that possible? > > > Thomas > > > >> On Mar 15, 2018, at 9:41 AM, Thomas Miskiewicz <tmisk...@gmail.com >> <mailto:tmisk...@gmail.com>> wrote: >> >> Thank you, Rajesh! I will delete my account completely and try again. >> >> Thomas >> >> On 15. Mar 2018, at 09:37, Rajesh Nair <rajesh.nair....@gmail.com >> <mailto:rajesh.nair....@gmail.com>> wrote: >> >>> Not sure if this is going to help, >>> i remember facing such issue but not in ARS but frequently on my machine >>> which i am using it >>> >>> Issue turned out to be problem in user's cache where the password has been >>> stored. My account used to get locked automatically, even though i was >>> using the correct password. >>> I had to delete the old entries and the issue got fixed. >>> >>> On Wed, Mar 14, 2018 at 6:22 PM, Thomas Miskiewicz <tmisk...@gmail.com >>> <mailto:tmisk...@gmail.com>> wrote: >>> Hi Doug, >>> >>> I got an AR Filter Plugin which uses the context of the current user which >>> in this case even happens to be an Admin User. >>> >>> public List<Value> filterAPICall(ARPluginContext context, List<Value> >>> inValues) >>> { >>> if (context!=null) { >>> String sPort=context.getARConfigEntry("TCD-Specific-Port"); >>> Integer port=new Integer(sPort); >>> >>> ARServerUser arCtx = new ARServerUser(context, "de_DE", >>> "localhost"); >>> arCtx.setPort(serverPort); >>> } >>> } >>> >>> Everything works well until it doesn’t. At some point I see in the plugin >>> log that authGuid ist empty… >>> >>> Mi Mär 14 12:36:27.527 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, >>> cacheId : 118, threadId : 323 >>> Mi Mär 14 12:36:27.541 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, >>> cacheId : 118, threadId : 323 >>> Mi Mär 14 12:36:27.563 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, >>> cacheId : 118, threadId : 323 >>> Mi Mär 14 12:36:27.584 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, >>> cacheId : 118, threadId : 323 >>> Mi Mär 14 12:36:27.688 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : >>> 323 >>> Mi Mär 14 12:36:27.704 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : >>> 323 >>> Mi Mär 14 12:36:27.722 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : >>> 323 >>> Mi Mär 14 12:36:27.739 2018 Preparing context to be sent to pluginserver - >>> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : >>> 323 >>> >>> At this point my account gets locked. >>> >>> >>> Is this a bug? >>> >>> Thomas >>> >>>> On Mar 14, 2018, at 5:33 AM, Mueller, Doug <doug_muel...@bmc.com >>>> <mailto:doug_muel...@bmc.com>> wrote: >>>> >>>> Trying again with SQL log removed so it will let me post….. >>>> >>>> From: Mueller, Doug >>>> Sent: Tuesday, March 13, 2018 9:28 PM >>>> To: 'Thomas Miskiewicz' <tmisk...@gmail.com <mailto:tmisk...@gmail.com>>; >>>> ARSList <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>> >>>> Subject: RE: What is locking my account? >>>> >>>> Thomas, >>>> >>>> If your plugin is trying to login and gets a bad password attempt and that >>>> happens more than X times in a row, the account would then get locked if >>>> you have configured the system to lock a user after X bad password >>>> attempts. >>>> >>>> So, I am guessing that you have configured the system to lock users out >>>> after a set number of bad password attempts. This is what is locking out >>>> the account. >>>> >>>> Then, you have to find out what the plugin is using for the password and >>>> why it is not correct. Has whatever user is involved changed their >>>> password? If so, how do you get the new one to the plugin for use? If >>>> not, what has changed from where the plugin was getting the password to >>>> where it is now? Has the configuration of the password for the plugin >>>> changed? >>>> >>>> I don’t know what the session issue is other than maybe a side effect of >>>> the login problem and getting locked out of the system. First, I would >>>> resolve the password problem and then see if the other remains. >>>> >>>> Doug Mueller >>>> >>>> From: Thomas Miskiewicz [mailto:tmisk...@gmail.com >>>> <mailto:tmisk...@gmail.com>] >>>> Sent: Tuesday, March 13, 2018 2:57 PM >>>> To: ARSList <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>> >>>> Cc: Mueller, Doug <doug_muel...@bmc.com <mailto:doug_muel...@bmc.com>> >>>> Subject: What is locking my account? >>>> >>>> Hello Listers, >>>> >>>> we got a Filter Plugin we’ve been using for years. Out of sudden is seems >>>> to be locking my account when I call it a number of times from a Filter. >>>> >>>> The Log says stuff like: local provided session id 1684 not found. Or it >>>> claims that I’m using the wrong password which is first being tolerated a >>>> number of times but the it locks me out. >>> >>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org <mailto:ARSList@arslist.org> >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> <https://mailman.rrr.se/cgi/listinfo/arslist> >>> >>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org <mailto:ARSList@arslist.org> >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> <https://mailman.rrr.se/cgi/listinfo/arslist> > > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > <https://mailman.rrr.se/cgi/listinfo/arslist> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist
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