Kevin, Yesterday I was approached about this and zipped up my 8.1 AREMAIL directory for you. I just checked with Support and they attached a zip of the AREMAIL folder to the case last night. Hopefully you find it. I will chat with the TSA and make sure you get it.
DougR From: ARSList <arslist-boun...@arslist.org> On Behalf Of Kevin Shaffer Sent: Thursday, August 9, 2018 8:28 AM To: ARSList <arslist@arslist.org> Subject: RE: Configure Incoming Email That’s the issue. We don’t have an existing windows install to copy the files from and BMC has not been able to provide us binaries. My ticket was supposedly escalated to engineering and we got the same response, which was RTFM (read the frickin manual). With that being said, the only option Support have given me is to do a full install of ARS in a windows environment on a VM just to grab these files. Seems like a lot of overheard, especially when the 8.1.00 allows us to just install email. MAPI is our only option. This is a government agency and they have handcuffed us on the options we have. Thanks all for the responses. From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> On Behalf Of Reif, Douglas Sent: Thursday, August 9, 2018 10:19 AM To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Subject: RE: Configure Incoming Email I completely agree with Jason. The instructions for this are at https://docs.bmc.com/docs/display/public/ars81/Remotely+installing+or+upgrading+Email+Engine and walk you through this process. Most of the steps are what Jason says, copy over files from an existing Windows email engine and editing some of them. The magic is in the armaild.bat which will create the service. If you have any issue creating the service, try SC. You should be able get a copy of the AREMAIL directory from Windows (the key stuff that you need) from another lister or Support. DougR From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> On Behalf Of Jason Miller Sent: Thursday, August 9, 2018 8:03 AM To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Subject: Re: Configure Incoming Email I had the requirement back in 6.0 and 6.3. I did just like you mentioned with Linux AR Server and a Windows utility server where I installed the Email Engine so MAPI could be used. Of course that was when different components could be selected in the installer. This might not be ideal but you should be able to copy the email engine directory from an existing Windows install, modify the config and run the batch file to install as a service. The trick is getting somebody to send you the Windows binaries (I would think BMC could do this, they have plenty of Windows environments they could grab a copy from), you might be able to dig it out of the installer files (I see an emailengine dir under Disk1 -> files) or you could install AR Server into a throwaway Windows sandbox just to grab the EE binaries. With that said, I typically try to stay away from MAPI. In my experience MAPI is least reliable out of MAPI, POP and IMAP. Is it possible to setup your own email server for Remedy? At my last org we were faced with a similar situation and I was determined to move away from MAPI so I installed hMailServer (it was all Windows environment). We used IMAP against hMailServer and had Exchange setup to forward a few older existing addresses as well as a sub domain to our mail server. It added another potential point of failure however we had considerably less issues with incoming email vs using MAPI and the server guys were no longer complaining about all of the servers we had Outlook installed on. Jason On Thu, Aug 9, 2018 at 7:57 AM, Kevin Shaffer <kshaf...@partneritsm.com<mailto:kshaf...@partneritsm.com>> wrote: We are an ARS 8.1.02 Unix install base. We have a requirement to enable incoming email, however the only protocol we can use is MAPI. Is this possible and how? I thought we could install email engine and the 32 bit outlook client on a separate windows box to meet this requirement. I thought there was an installer from Email Engine. In 8.1.02, the AR Server Installer is just one installer and you can’t select the components. 8.1.00 has a separate Email Engine installer but I am told by BMC Support that I cant run 8.1.00 Email Engine against 8.1.02 system. BMC Support has also sent me instructions on remotely installing email engine but I think those instructions are for a like environment (Unix to Unix or Windows to Windows) I am wondering if anyone has had this requirement before and how they implemented the solution. Thanks in advance. -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=SpOPrgB_XTsQD-5g08WreuNvNTqBaQ-FNIfCXPZKULM&m=7JznVIaSXLKwh1Ht3gkjI7CfT_UnMO-1jqPa5ZF6J6E&s=edd00tv9jRj8lXA8yaGocJbctdYItF4KnrhGbQ5uMjo&e=>
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