Michelle, The thing is that when you close your firefox browser and switch to IE you would still have the same IP address? I guess what you found is not related to this specific issue.
To make sure I will not have problems with the Support site I use the ietab extension in Firefox and set that bmc.com would always use ie as the default rendering engine. This way I can use all functionality on the BMC site from a Firefox tab. http://ietab.mozdev.org/screenshots.html Kind regards, Michiel On 1/11/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote:
David, It appears that part of the support site is on Mid-Tier 6.3 patch 16. Not sure if this could be related or not. On page 9 of the 7.0.01 Release Notes, the "What's New in AR System 7.0.01" section states "IP Address change no longer requiring [requires] a new login" Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 11, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Support Site Problems Hi Scott, I have the same issues (exception caught while searching) as you since I use Firefox 2.0 as my default browser. You can do most of the mundane tasks (e.g. looking for documentation, compatibility, policies, etc.) on Support Central in Firefox, but for some actions (mainly the ones that go through a programmatic interface like searches, patch download, case lookup, etc.), you have to be in IE. Somewhat good news is that you don't need to wait a whole hour for the timeout - you can override option after 15 minutes when you open up IE. I not really sure why they are detecting the browsers as different IP addresses. I've reported this issue internally but did not receive any response. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Philben Sent: Thursday, January 11, 2007 12:10 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy Support Site Problems Has anyone ever tried to search the knowledge base on the BMC Remedy support site (I know, the odds of actually getting something usefull is pretty small but I tried anyway) and gotten an error message back starting with: caught exception blah blah blah document.body.insertAdjeacentHTML is not a function... AT: yadda yadda for 8 more lines (!). I am using Firefox 1.5.0.9 so that may be the issue. Secondly. When I decided to switch to IE to try again. I was informed by the site that I was logged in from a different computer. Doh! I didn't think that would matter but I logged out of Firefox anyway and tried again. No Dice. I guess I have to wait for my license to time out. Interestingly, when I was redirected to the: ARERR [9084] User is currently connected from another machine page, I noticed that it still bore the square Remedy "R" logo and the familiar green header graphic. Guess BMC forgot about that page. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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