Roger:
You are correct that the CMDB, by itself, does not install
AST: forms. However, Service Desk 7.0 (Incident and
Problem) installs the AST forms as part of it's install.
Asset management includes a whole bunch of other
functionality related to assets (lifecycle management,
etc.), however, like previous versions of Helpdesk, the
Service Desk install DOES install asset forms.
Terry
On Wed, 24 Jan 2007 13:25:22 -0500
Roger Justice <[EMAIL PROTECTED]> wrote:
It appears that you have Asset Management since CMDB
stand alone does not inclued the AST: forms. If the
system does not have the AST: forms the out of the box
workflow is not included. The workflow could be
re-created with CMDB forms however a table field to view
the relationship is not available to be added.
-----Original Message-----
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 24 Jan 2007 12:40 PM
Subject: Re: CMDB 2.0 and Incident Management
Aha...
So you have determined this as well? Well, the only way
that I have determined how to do this is via reading all
(and I mean ALL) documentation on Service desk and CMDB
(many PDF manuals) and through filter/active link logs.
The Incident management portion of Service Desk uses a
subset of classes (AST:blah blah) that are stored in the
CMDB. These forms can be found via your Admin tool.
Relationships between people (CTM:People) and Assets
(AST:blah blah) are created through the form
AST:AssetPeople (the Person Role attribute needs to be
set to "Used By"). You submit an entry into this form
that relates the Asset to the Person, including
attributes such as AssetInstanceId in the CMDB. I've been
able to get assets to import into the CMDB classes (some
sub-classed as well) using the import tool via CSV files
along with some custom code to build the relationships
between assets and people. Along with this, I build
product catalog entries (and Model Versions) on the fly
through workflow vs. having to manually create them via
the Product Catalog setup screen, which can be time
consuming depending upon the number of assets and their
types that you are importing). B.T.W, I'm on Service Desk
7.0.2 patch 003 and CMDB 2.0.1 Patch 002.
Terry
On Wed, 24 Jan 2007 11:25:58 -0600
Mary Dollus <[EMAIL PROTECTED]> wrote:
Morning all,
> I took the CMDB 2.0 Best Practices class; however I am
still confused as to
how it all works in relationship to Incident Management
application? > > Is there any documentation that
shows/tells/explains all >this? The class
did not go into any of this detail. Like how to relate
a person in
CTM:People with the CI's from CMDB... etc. :) > >
Something that shows how it all comes together in the
Remedy applications?
The current project I'm on does not use Asset
Management; only Incident
Management (initially) and will be bringing Problem and
Change into it in
the next phase.
> Any direction that helps lead to further understanding
of the CMDB would be
great!!! :) Any info at all is awesome,,,, :D
> Thanks in advance (a ton!), > > Mary Dollus
>
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