Hi Terry, Thanks for answering,,, Yep I have been reading and reading and reading as well.
Even through all the reading tho, I can't find where it fits into the Incident Management form and how to relate the CI's except for one at a time thru the Relationship tab,,,, Back to reading again tonight,,,:) Thanks!!!!! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to "Used By"). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB. I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus <[EMAIL PROTECTED]> wrote: > Morning all, > > I took the CMDB 2.0 Best Practices class; however I am >still confused as to > how it all works in relationship to Incident Management >application? > > Is there any documentation that shows/tells/explains all >this? The class > did not go into any of this detail. Like how to relate >a person in > CTM:People with the CI's from CMDB... etc. :) > > Something that shows how it all comes together in the >Remedy applications? > The current project I'm on does not use Asset >Management; only Incident > Management (initially) and will be bringing Problem and >Change into it in > the next phase. > > Any direction that helps lead to further understanding >of the CMDB would be > great!!! :) Any info at all is awesome,,,, :D > > Thanks in advance (a ton!), > > Mary Dollus > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
