I love these ticket updates from support.

The ticket is still in "New" status (having been submitted 01/18/07) and 
there are no updates (other than my original submission) except the 
following message:


BMC Customer Support <[EMAIL PROTECTED]> wrote on 01/30/2007 
07:44:05 AM:

> Dear Tony, 
> 
> Has your problem (ISSXXXXXXXX) been resolved? Please notify us so we
> can close your issue or continue helping you.
> 
> Regards, 
> <snip>
> BMC Customer Support


"Continue" helping me?  How about "start" helping me.  Oh, well, 
nevermind; not worth the trouble.  JUST close it.  Not like I needed help 
or anything.

*grr*

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