Perhaps BMC should update its web page to more accurately describe for us their definition of various terms which we've come to believe mean apparently different things. Just to be sure that the expectations of those in the real business world are in line with what BMC feels is reality.
I would post some sarcastic examples, but I don't want to impugn the competence of the good support techs they still have. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Tuesday, January 30, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) Amen! You're preaching to the chior brother. Ben -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) I love these ticket updates from support. The ticket is still in "New" status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support <[EMAIL PROTECTED]> wrote on 01/30/2007 07:44:05 AM: > Dear Tony, > > Has your problem (ISSXXXXXXXX) been resolved? Please notify us so we > can close your issue or continue helping you. > > Regards, > <snip> > BMC Customer Support "Continue" helping me? How about "start" helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
