Overheard at the daily BMC support team meeting: "Maybe if we leave the new tickets alone long enough, they'll find the answer on the arslist and figure it out for themselves. Then we can follow-up with them in a few weeks, as the issue is probably solved. Make sure you offer help though; just in case."
<insert sounds of BMC rolling in support money> *grin* -tony P.S. These views and opinions are my own and not necessarily those of my employer. P.P.S. There are still very good people at BMC Support. "Wheeler, Dylan" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 01/30/2007 01:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) hah, Today must be queue clearing day. I got the same thing on a ticket I opened on the 19th that hasn't been touched. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Tuesday, January 30, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) Amen! You're preaching to the chior brother. Ben -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) I love these ticket updates from support. The ticket is still in "New" status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support <[EMAIL PROTECTED]> wrote on 01/30/2007 07:44:05 AM: > Dear Tony, > > Has your problem (ISSXXXXXXXX) been resolved? Please notify us so we > can close your issue or continue helping you. > > Regards, > <snip> > BMC Customer Support "Continue" helping me? How about "start" helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
