Sure Axton, I'd be willing to put in my .002 cents (Verizon math). It's not fun waiting this long to load patches and then still come up with strange issues. The Sun Java Home directory issue. The Timezone.js file issue The ARS 7.0.1 uninstall issue and these are just the ones of late. How about the External Authentication RPC number that needs to be commented out of the ar.cfg file every time you do a patch when your system uses the Active Directory.
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, March 09, 2007 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Supported Products If there is serious interest in a bugzilla app (or something similar), please reply to this thread. I would be more than happy to provide the hosting and software installation/maintenance if such a thing would be widely used on http://arswiki.org Axton Grams On 3/9/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Roy, > > It has been my experience (not only of late, but for several years) > that the mantra of "support" is "send us your logs" and "use the > latest patch". > > The amount of support that they provide for anything except the most > current patch of the day is to answer questions with statements like: > > " That might be fixed in a later patch. Have you tried patch "x" yet?" > OR > " What version of the software are you using?" > (For the Nth time for the same support issue.) > > OR ( And this one is my favorite) > > " No that is not a bug. Yes the documentation says that, but the > actual design is not that. The bug is in the documentation." > ( And they even say that when the functionality _changed_ between > Major versions and the docs still reflect the "old versions > behaviour". ) > > > I am beginning to think that the community could benefit from using a > Bugzilla (or some other such bug tracking tool) that the whole > community could map to BMC bugs and publish to the whole community. > Sure it would be more work for us, but we might actually be able to > group evaluate a patch instead of having to suffer individually > through the same issues over and over again. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > > On 3/9/07, Ashcraft, Roy W. <[EMAIL PROTECTED]> wrote: > > ** > > > > > > I opened a ticket with BMC yesterday over a problem we are having > > with Mid-Tier 7.00.00 patch 2. The immediate response, which was > > expected, was to update to version 7.00.01 patch 1. I responded > > explaining the business reasons why that is not feasible for our > > situation. I very quickly received a response indicating that in > > order for them to escalate this to engineering we would have to upgrade to the latest patch. > > > > Is BMC only supported the current patch release now and forswearing > > all support for past products, no matter how recent? > > > > Roy Ashcraft > > Systems Analyst > > SAIC > > [EMAIL PROTECTED] > > (402) 293-5218 > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
