Yes it does, except for one thing that I cannot really confirm.. Maybe someone out there knows better.. Is the Mid-Tier really the client to a web service?? Thats a very good question.. I was looking at the available list of client types just as you brought that up, and there doesn't look like there is a specific client for a web service.. Here is the list I got from the ar.h file..
# more ar.h|grep CLIENT_TYPE #define AR_KEYWORD_CLIENT_TYPE 22 /* client type of the api program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */ #define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */ #define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */ #define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */ #define AR_CLIENT_TYPE_DSO 5 /* Distributed server */ #define AR_CLIENT_TYPE_ODBC 6 /* ARODBC */ #define AR_CLIENT_TYPE_APPROVAL 7 /* Approval server */ #define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */ #define AR_CLIENT_TYPE_MID_TIER 9 /* Mid-tier 5.0 and later */ #define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */ #define AR_CLIENT_TYPE_FLASHBOARDS 11 /* Flashboards */ #define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */ #define AR_CLIENT_TYPE_EIE 13 /* Enterprise Integration */ #define AR_CLIENT_TYPE_RELOAD 14 /* arreload */ #define AR_CLIENT_TYPE_CACHE 15 /* arcache */ #define AR_CLIENT_TYPE_DIST 16 /* ardist */ #define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */ #define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */ #define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */ #define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */ #define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */ #define AR_CLIENT_TYPE_MAIL_DAEMON 22 /* New AR Mail Daemon, not armaild */ #define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */ #define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */ #define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */ #define AR_CLIENT_TYPE_OBJSTR_SYNC 26 /* object store sync utility */ #define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN 27 /* Server Admin plugin */ #define AR_CLIENT_TYPE_END_OF_PRODUCT 3999 #define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 #define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */ #define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */ #define AR_CLIENT_TYPE_HELP 4002 /* arhelp */ #define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */ #define AR_CLIENT_TYPE_MENU 4004 /* armenu */ #define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */ #define AR_CLIENT_TYPE_TEXT 4006 /* artext */ #define AR_CLIENT_TYPE_SQLED 4007 /* arsqled */ #define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */ #define AR_CLIENT_TYPE_CHANGE_ID 4009 /* archgid */ #define AR_CLIENT_TYPE_LABEL 4010 /* arlabel */ #define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 #define AR_SESS_CLIENT_TYPE 7 /* client type of the api program */ So I wonder if its 8 or 9 that would best represent a web service.. or 0? Joe ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:27:27 AM Subject: Re: Web Service Newbie So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > ** > > > > Joe, > > > > Thanks for the information. I was really just frying to confirm that this > could not be done unless the Mid-Tier was installed. Which leads me to > another question? Does it just have to be installed or do I really need to > use it? > > > > Thanks, > > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza > Sent: Friday, March 16, 2007 3:24 PM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > > > > > Roger, > > > > Not sure I understood you completely.. Are you saying they want you to > attempt to create a web service using Remedy's Admin Tool but without > setting up the Mid-Tier? If so that is not supported and not possible using > Remedy's Admin tool to create a that web service.. When you create a web > service through Remedy's Admin tool, the URL it generates expects you to > insert the mid-tier's context path within it. > > > > Here is what a typical web service url looks like when created from the > Admin tool: > > http://<Mid-Tier-Server>:<Port-Number>/mid-tier/WSDL/public/<AR-Server-Name/<Web-Service-Name> > > > > So as you would notice the request is communicated to the AR Server via the > Mid-Tier. > > > > You could I'm sure write a web service independent of the mid-tier without > using the AR Systems Admin tool, but in order to do that you would need to > write your own web plugin to the ARS. And I wonder how much of that would be > supported by Remedy support should you run into a problem.. > > > > Hope this helps... > > > > Joe > > > > > > ----- Original Message ---- > From: "Nall, Roger" <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Friday, March 16, 2007 8:55:26 AM > Subject: Web Service Newbie > > ** > > > Okay everyone please take it easy on me with this one. Here is my > configuration: > > ARS 6.03 patch 16 > WINDOWS 2003 > SQL 2K > No mid-tier > > > > We are creating a .NET help desk ticket application for our Engineering > group. Currently they use Remedy but due to some personal issues the > decision was made to move the Remedy application to a move advanced > platform. Please do not ask any questions as to why this decision was made. > My mother always told me if you can't say something nice about someone don't > say anything at all. > > > > That being said we need to integrate Remedy with this new .NET system. I > need to be able to create tickets in the new system and they need to be able > to update my tickets as well as create tickets in Remedy. They have > developed a Web Service for me to use to create tickets in the new system. > As I understand it this will allow me to pass data to the new system and > receive their ticket number back. > > > > We were originally going to user the .NET API to allow them to update/create > tickets in my system. It was suggested to me that maybe we could use a Web > Service created on the Remedy side instead of the API. I have been looking > at the documentation for creating a Web Service and that has led me to this > posting. > > > > My first question is how is this possible without using the Mid-Tier? As I > stated, this is new to me and I am not sure I fully understand it. Any help > would be greatly appreciated. > > > > Thanks, > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > ________________________________ > > > The fish are biting. > Get more visitors on your site using Yahoo! Search Marketing. > __20060125_______________________This posting was submitted > with HTML in it___ __20060125_______________________This > posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________________ Food fight? Enjoy some healthy debate in the Yahoo! 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