Nick, In 6.x, you can change the Display Type for character fields with a menu attached to "Drop-Down List". This basically causes the field to function like a "Selection List" field, preventing users from typing directly into the field.
Leonard Neely Countrywide Financial Corporation "ARSList" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 04/03/2007 08:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Users typing Group names in drop-down lists Sorry about that. ARS 6.3 Patch 20, ITSM 6.0 Mid-Tier Patch 20 W2K3, SP1 SQL 2000 SP4 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, April 02, 2007 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Users typing Group names in drop-down lists Version? On 4/2/07, ARSList <[EMAIL PROTECTED]> wrote: > ** > > > > How can I prevent the users from typing in drop-down lists? > > > > I have users who are typing in the Group name in the Group drop-down lists > in both HD and CHG tickets. > > > > I have some tickets that have gone into limbo because the group doesn't > really exist (different capitol letters, and some other minor differences), > yet the system accepts the ticket. > > > > Basically, if I can prevent the users from typing in the drop-down lists, it > would solve the problem. If I can create some workflow, that would allow > the user to type in the correct name, but specify an error when they don't > type in the correct group name (or it doesn't send it to the correct name), > that would work too. > > > > > > Thanks in advance. > > > > > > Nick > > > > Havin' Fun in Sacramento. > > > > > > > > > > > > Nick Hromyak > > Information Technology Services Division > > California Department of Health Services > > > > Office: (916) 440-7158 > > __20060125_______________________This posting was > submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
