Well ... went ahead and did the v7.0.1P1 install and it cured the portmapper problem. Now the ARS server won't start. There were no errors in the install log until the very end when it was trying to start the service. I find it somewhat humorous that it asks you to do something you cannot to correct the problem, import the samples ... lol
The entries from the install log: 17:00:55 Setup created the AR System License File directory: C:\Program Files\Common Files\AR System\Licenses\remsrv 17:00:55 Registry Key successfully set: 17:00:55 Key: Software\Remedy\ARServer\remsrv 17:00:55 Name: ArMonitorConfigFile 17:00:55 Value: C:\Program Files\AR System\remsrv\conf\armonitor.cfg 17:00:55 Installing services... 17:00:55 ****->[ShowMsg]: Installing services... 17:00:59 Portmapper service installed successfully. 17:00:59 Installed server service: Remedy Action Request System Server 17:00:59 Registry Key successfully set: 17:00:59 Key: Software\Remedy\ARServer\remsrv 17:00:59 Name: ServiceName 17:00:59 Value: Remedy Action Request System Server 17:00:59 Registry Key successfully set: 17:00:59 Key: Software\Remedy\ARServer\remsrv 17:00:59 Name: InstPort 17:00:59 Value: 1 17:00:59 Registry Key successfully set: 17:00:59 Key: Software\Remedy\ARServer\remsrv 17:00:59 Name: Language 17:00:59 Value: 17:00:59 ****->[ShowMsg]: Starting services... 17:01:02 ****->[ShowMsg]: Starting AR System Portmapper Service. 17:01:05 Checking for service: AR System Portmapper 17:01:05 Specified service is installed: AR System Portmapper 17:01:05 Trying to start the service: AR System Portmapper 17:01:08 Waited 5 secs for service to start. 17:01:08 Service has been started: AR System Portmapper 17:01:08 ****->[ShowMsg]: Starting AR System Server Service. 17:01:11 Checking for service: Remedy Action Request System Server 17:01:11 Specified service is installed: Remedy Action Request System Server 17:01:11 Trying to start the service: Remedy Action Request System Server 17:01:13 ****->[ERROR]: Failed to start the service: Remedy Action Request System Server 17:01:13 ****->[ERROR]: Unable to start the AR System Server service 17:01:16 ****->[ERROR]: The AR System Server could not be started. You can start it manually using the Services icon in the Control Panel. This error occurred after the installation of the AR System was completed. To correct this error, import the sample applications from the samples subdirectory. 17:01:24 ****->[ERROR]: Failed to complete AR Server installation. I can sql into the database so I know it's up. What could be causing this? Thanks, Susan On 4/14/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
I need some help !!! I just did an upgrade from 5.1.2 to v6.3 on the way to 7. But I cannot get past 6.3 because I cannot get the portmapper to start. I think part of the problem is that it's pointing to an executeable that doesn't exist. I copied the v7 one from the dev server to the prod server but that doesn't work either. There's nothing in the doc or knowledge base about this at all. When I try to start the portmapper I get an error 913: oxc1 I've put a ticket in for support but I don't know if they will call to help since we have m-f support. I would greatly appreciate anyone's help on this. Thanks, Susan Windows 2003 Just upgraded Oracle from 9r2 to 10g today before v6.3 install
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