Hello Roger, "By creating an entry for Incident to be assigned to a group the No groups found will be fixed" - We have already set this up. In the drop-down fields, there are already values in it, and the values I assigned in the C API code coincide with the values in the pull-down menus for these fields. And I still get that error. As for creating a new incident ID, the workflow calls the AL: HPD:INC:GIN_010_SetINCNumber-P (10) it does 3 actions, and one of the 3 action is setting the "Incident Number (1000000161) = INC000000065, which is the $LASTID$ value. But my question is, how do I get this value from the C API? Thanks,
On Apr 17, 2:47 pm, Roger Justice <[EMAIL PROTECTED]> wrote: > Go into the Application Administration Console Custom Configuration tab > Foundation Configure Application Assignment. By creating an entry for > Incident to be assigned to a group the No groups found will be fixed. There > is a new form that holds the Incident ID and if you manually create a new > Incident and capture the Active Link workflow you will be able to see what > you will need to do to create a new Incident ID. > > > > -----Original Message----- > From: [EMAIL PROTECTED] > To: [EMAIL PROTECTED] > Sent: Tue, 17 Apr 2007 4:34 PM > Subject: C API for Service Desk > > Hello List! > > We have upgraded our old HelpDesk 4.x to the new good looking > ServiceDesk. We have a C API that allows tickets to be automatically > created when a user sends a mail to a particular email. Anyway, we > have to upgrade the C API code because the fields in the new > ServiceDesk are very different from the old HPD. I am almost done in > implementing this until I bumped into a couple of things: > > 1. "Incident ID" field. How do I generate this? I noticed in the > Active Link, it uses the keyword $LASTID$. How do I use this in the C > API? > > 2. "No groups were found using automated routing. You need to manually > select a group. (ARERR 44699)". I get this error when printing out the > ARStatusList after submitting the ticket. When I use the user tool, > this error will pop up if I don't manually assign values to the > following fields: "Assigned Support Organization" and "Assigned > Group". These fields are dropdown menus, and the "Assigned Group" list > of values will depend on what value you chose under "Assigned Support > Organization". Anyway, in my C API code, I assigned these fields with > values: > Assigned Support Company (1000000251) : :"University of Cowtown" > Assigned Support Organization (1000000014) : "ICS" > Assigned Group (1000000217) : "Tier-One" > The rest of the required fields are filled up with necessary values. > After submitting the ticket, it gives me that "groups were not found > using automated routing". > > Any ideas anyone? > Thanks! > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" > ________________________________________________________________________ > AOL now offers free email to everyone. Find out more about what's free from > AOL at AOL.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
