I selected the option to import the DSL data when I installed Problem Management, and just got done going through the steps on the PDL:ESIDImportConsole form to update the attributes of the DSL records. If I do a search of the individual PDL:ESID forms, there are many records there (up to about 80K), but the DSL console will not display any records at all, even with a global search. The tree table field on the DSL console pullls data from the PDL:ProductDictionaryPatch form, and there are ZERO records returned from a global search against that join form. I verified that the user I am logged in as has DSL Master and Viewer access, as well as Config Categorization Admin. What should I do to refresh this data? Is it safe to just delete and re-import the records? Would it do any good if I did? If so, the KB says that there are Import mappings in the application install directories, but I've done several searches for .arm files, and there aren't ANY. I'm thinking that's at least a documentation bug at this point. ITSM 7.0.2 patch 3 Rick Cook
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