Interesting - I'm already up to 7.0.01 Patch 002 on the servers since it fixed an AREA SSL issue, but if the pricing model for SRM remained as incredible as I last heard it at a User group meeting, it will be a moot point for us. Unless the proposed pricing changed from ludicrous to reasonable, ITSM will remain in the dark ages as far as the customer-facing interface is concerned; no matter how good it is, the SRM portal will be unaffordable for all but the largest organizations.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist Sent: Wednesday, May 09, 2007 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 You'll have to use patch 4 if you want to install the new SRM module. You'll also patch 2 of ARServer as it has the SRM application license in its license type menu. I don't plan to trailblaze with this other than in a VMWare environment though! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: 09 May 2007 19:54 To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 I am hoping that they actually have some fixes in there (Patch 004) that work properly - this morning I got a patch to RKM (7.1.01.1057) that actually appears to have solved my problems with searching/displaying RightAnswers content properly under the General index. This has _never_ worked correctly, through _many_ different iterations of that software, so there is hope that some of the ITSM bugs will finally be addressed as well. Of course, none of the 7 defects I have open were included in the Patch 004 fix list; maybe by Patch 005, or 7.1... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 09, 2007 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 I just got done giving a hard look at the p4 release notes, and I have to agree with you, Chris - there are a few serious issues addressed there that might make this one worth my while. I'm giving serious consideration to installing this one, depending on when they formally release it. Rick ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
