Emad,
Thank you for the clarification. I was just passing on the information that I
know at this time. It appears that IBM will be putting quite a bit of its R&D
effort into improving the Maximo product. IBM already has a change management
utility incorporated with it's CCMDB product. By the way some of the people
that have told me the benefits of the IBM product line are ex-Remedy people
that went to Maximo after being let go by BMC.
Personally I always thought it was a big mistake for IBM to let go of their
original service product. I'm a big fan of the Remedy product line and it
looks like IBM has made these moves to go head to head with Remedy. I guess
time will tell if it is a good move or not.
Thanks,
Scott
________________________________
From: Action Request System discussion list(ARSList) on behalf of Emad Zaky
Sent: Wed 5/16/2007 16:07
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
I am sorry Scott,
The Asset part in Maximo is good, since that's what Maximo was originally built
for....
The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete
with Remedy as well as other well established ITSM apps...
On 5/16/07, Scott Hammons <[EMAIL PROTECTED]> wrote:
**
Correction. IBM purchased a company called Maximo that has a service
desk and asset management component. IBM also has CMDB called Change and
Configuration Management Database (CCMDB). I can get info on this products out
to you if you contact me off list. It appears to me that they are jumping back
into the game through acquisition. From what I've heard about the product and
it appears to compete well with the Remedy product suite.
Hope this helps,
Scott
Scott Hammons
Principal Tivoli Security Consultant
Advanced Integrated Solutions, Inc.
www.aisconsulting.net <http://www.aisconsulting.net/>
Email: [EMAIL PROTECTED]
________________________________
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Wed 5/16/2007 15:03
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
Tivoli ITSM = IBM Tivoli Storage Manager.
This is not a ITSM type product whatsoever.
Historically Tivoli used to own Tivoli Service Desk, which previous to
IBM's acquisition was known as Software Artistry's product line "Expert
Advisor". The acquisition happened in 1997. Tivoli rebranded everything in
1998 and spun half of the product line off into a company named Coreport -
Corepoint lasted < 9 months. The entire product line was sold and killed off
right around January of 2000. Anyone care to guess who bought it? (Rhymes with
"Beregrine")
Tivoli does not have this type of product line any longer. Strangely I
know of at least company still running the EA product line.
IBM does have some CRM products but nothing extremely similar to Remedy.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Wednesday, May 16, 2007 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
Doug, have your people look at the Forrester Wave pdf (which you can
get from BMC's web site) that compares Service Desk platforms. The Tivoli
suite isn't in there, but about a dozen other (including BMC) are.
Rick
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Anderson, Douglas W.
Sent: Wednesday, May 16, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC ITSM vs. Tivoli?
**
Hello ARSList Wizard-folk,
One of my co-workers has become enmeshed in a comparative analysis of
BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the
ARS-version 7-based Incident, Problem, CMDB, & Knowledge canned applications
when someone asked, "What about Tivoli?" I am glad I'm not in his shoes but
would like to try to help.
If you have compared the BMC and Tivoli solutions and have any tales to
tell, documents to share (anonymous attribution or not), or Tivoli gotchas that
ought to be examined carefully, please let me know (on- or off-list).
Many thanks for any insights,
Doug Anderson
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