OK, guys, I think my User tool is possessed or something. Before I start praying over it, I thought I'd see if a more natural cause is in play here, and/or whether anyone else had seen this happen. I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have three windows open in AR user 7.0.1 patch 2: 1) Home Page 2) Incident Management Console 3) Incident When the Incident was initially opened from the table field on the console, it opened in a split window, with the results list containing one record displaying above the Details pane. OK, that's kinda annoying, and bad programming, but I figured I'd fix that later, and went to the menu and unchecked the Results List entry, which changed the window to display only the Details. But when I moved out of that window into any other one (within the same UT instance), either by selecting it from the Window menu, or by [CTRL]+[TAB] through the open windows in AR User, the Results List re-appears. I turned on Active Link logging, to see if perhaps workflow was doing this, but NOTHING appeared in the log beyond the Start/Stop commands. This is reproduced EVERY time I've tried it. Anyone else out there seen this? Rick Cook
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