John,
ITSM 6.0 is actually now certified to work with CMDB 2.0.01 (BMC recently released a utility for this). This would enable you to upgrade your CMDB from v1.1 to v2.0.01, replacing any workflow in HD 6.0 specific to CMDB v1.1 data model with new workflow specific to CMDB v2.0.01 data model. One of the pre-reqs, though, is that you would need to be running ARS v7.x. Feel free to contact me if you'd like a copy of the whitepaper that was just released which discusses all of the steps and pre-reqs. How to get this Utility 1. Customers interested in getting access to this utility will create a support ticket for the ITSM product they are using. 2. BMC support contact will place the zip file (includes the DEF file containing new workflow) on a FTP server under the support ticket. 3. Customer will download the file from the FTP server by using their user name/password Hope this helps. Regards, Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney Samuel Varghese Sent: Thursday, May 24, 2007 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1 is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook <[EMAIL PROTECTED] > wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
