Hi: thanks for the pointers. I think my EmailDaemon.properties was corrupted (wrong server name). I have fixed those and I saw the emails come through.
I changed the logging levels back to normal in emaild.sh file. I can't seem to stop the email engine. It just stays there after saying Stopping BMC Remedy Email Engine. ./emaild.sh stop Stopping BMC Remedy Email Engine ... Also when I go to the AR System Email Error Logs, select all or one record and delete them I get a message saying ARWARN [667] The query matched more than the maximum number of entries specified for retrieval I see the following in my emaild.sh_log when I run the stop. ====================== DEBUG: JavaMail version 1.3.2 DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.providers (No such file or directory) DEBUG: URL jar:file:/opt/arsystem/AREmail/rearsysd01/emaildaemon.jar!/META-INF/javamail .providers DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/arsystem/AREmail/rearsysd01/emaildaemon.jar!/META-INF/javamail .providers DEBUG: URL jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.provid ers DEBUG: successfully loaded resource: jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.provid ers DEBUG: URL jar:file:/opt/arsystem/AREmail/rearsysd01/pop3.jar!/META-INF/javamail.provid ers DEBUG: successfully loaded resource: jar:file:/opt/arsystem/AREmail/rearsysd01/pop3.jar!/META-INF/javamail.provid ers DEBUG: URL jar:file:/opt/arsystem/AREmail/rearsysd01/imap.jar!/META-INF/javamail.provid ers DEBUG: successfully loaded resource: jar:file:/opt/arsystem/AREmail/rearsysd01/imap.jar!/META-INF/javamail.provid ers DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com. sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remed y.mail.mapi.MAPIStore,[EMAIL PROTECTED], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitranspo rt,com.remedy.mail.mapi.MAPITransport,[EMAIL PROTECTED], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail. imap.IMAPSSLStore,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.m ail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail. pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap .IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3 .POP3Store,Sun Microsystems, Inc]} DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore ,[EMAIL PROTECTED], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport ,Sun Microsystems, Inc], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.ma pi.MAPITransport,[EMAIL PROTECTED], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.addres s.map DEBUG: successfully loaded resource: jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.addres s.map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) ================================= TIA Ray -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Sunday, June 03, 2007 11:45 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to send email notification using the email engine. The email engine polls for records in the AR System Email Messages form. When records are initially created in this form, the Send Message field will have a value of yes and the Date Sent field will be null. Once the message is picked up for delivery by the email engine, the Send Message field will have a value of Sent and the Date Sent field will have the date/time the message was picked up for delivery. To troubleshoot the issue: - make sure you allowed enough time for the email engine to poll for the new records - the polling interval is configured in the emaildaemon.properties file - if you search in the AR System Email message form where Send Message = Sent, do you get any records back? - look in the email error form - will show things like mail address format errors, remote host not responding, etc. - look in the email logs (emaild.sh_log or the likes) - will show things like authentication errors, mail address format errors, memory errors, etc. - run the api logs and look for GLE/GLEWF calls by the user "Remedy Application Service" against the AR System Email Messages form Axton Grams On 6/3/07, Ray M <[EMAIL PROTECTED]> wrote: > Hi: I am having trouble sending email notifications. Before I send the logs > and detailed debug information, just wanted to make sure I am not missing > something trivial. > > I have created a form that has character fields called Message Body, Subject > and Email Address > I have created a filter which has a notify action on submit for the above > form. The filter has > > I have set up a outgoing mailbox in the AR System Email Mailbox > Configuration form. > > And email engine is running > # ./emaild.sh status > checking BMC Remedy Email Engine ... > BMC Remedy Email Engine is running on port 1100 > > When I submit a request (message bodym subject and email address) in my form > I do see the request show up in AR System Email Messages form and shows a > value of "Yes" for the Send Message column. But Date Sent is empty. > > Am I missing any step? Or where do I start my troubleshooting? > > Thanks > Ray > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"