Good afternoon folks, In my current homegrown app, on our assignment groups, we have a field that I use for group emails and group pagers. All of our pagers are email compatible, so I just use the normal email engine to send them.
In ITSM 7.0, the pager section requires you to set up some software to actually send a page, which will not work for us. I simply need to include a field for a group email address that may go to the pager or a distribution list or even a generic on-call mailbox. I don't see any way to do this in ITSM 7.0, and the pager setup requires you to use an external application. We don't use any. Any suggestions on how I can resolve this, without a customization? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
