It looks like BMC is going to fix this in the next release, but since
I'm going live at the end of the month with 7.0 it looks like I'm going
to have to slip one more customization in. I've considered going the
route of setting up dummy users for each group, but that won't always
work for my company's requirements.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, June 04, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 Group Email Paging
**
I have a similar problem, only it's a shared cell phone that's
used for after-hours issues. I might be able to set that up as a
separate user, but I haven't tried that yet, and I'm not excited to use
additional licenses for that.
Rick
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, June 04, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 Group Email Paging
**
Good afternoon folks,
In my current homegrown app, on our assignment groups, we have a
field that I use for group emails and group pagers. All of our pagers
are email compatible, so I just use the normal email engine to send
them.
In ITSM 7.0, the pager section requires you to set up some
software to actually send a page, which will not work for us. I simply
need to include a field for a group email address that may go to the
pager or a distribution list or even a generic on-call mailbox. I don't
see any way to do this in ITSM 7.0, and the pager setup requires you to
use an external application. We don't use any.
Any suggestions on how I can resolve this, without a
customization?
Thanks,
Shawn Pierson
5444 Westheimer Rd
Houston, TX 77056
(713)989-7226
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