Be CAREFUL about uninstalling the 7.x User tool - prior to 7.0.01.002 or 003 uninstalling the crystal executables (automatic on uninstalling the User Tool) has a very good change of completely destroying any Microsoft Office installation (crystal uninstaller problem). It requires reimaging the Windows machine to fix. I has happened here, and it is a known defect of the User Tool uninstaller.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, June 20, 2007 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error Shawn, Completely remove Windows User Tool and the Crystal XI redistributables that get installed with it, reboot, reinstall WUT. I've had that happen to a couple of my users here and that always fixed it. In my case, it seemed to be related to another version of Crystal being installed at the same time. Michael ________________________________ From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Wed 6/20/2007 10:47 AM To: arslist@ARSLIST.ORG Subject: Crystal Report Error ** Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125_______________________This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
