Rich, If it is a requirement to set a ticket status "Assigned" when a user reassigns a ticket it would be better to make a filter that does just that. You can also throw in a message that says "This ticket has been set to a Status of Assigned."
Run If could be 'TR.Assigned_to' != $NULL$ AND 'TR.Assigned_to' != 'DB.Assigned_to' AND 'TR.Assigned_to' != $USER$ The first parameter should take care of changing the Assigned to and changing it back before the save, the second one checks for the change as compared to what is stored in the database and the third just keeps it from making the Status Assigned if you change the Assigned To to yourself. If I've missed any glaring situations, some, please correct this. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rich Wallingford Sent: Monday, July 09, 2007 10:55 AM To: arslist@ARSLIST.ORG Subject: Help with Run-If Qualification Hi all - ARS 5.1.2 Oracle Win2k3 Here's my problem ... I want to give an error message if a tech tries to reassign a ticket without the status being set to "Assigned". Here's my Run-If qualification ... ( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != "Assigned") This is not working. Thanks Rich "CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and delete and destroy all copies of the original message." ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
