Neel Guatam wrote:
Ian Trimnell gave a defect ID in initial post - SW00271676. However, I
can't seem to find that defect on BMC's support-site. Can anyone see
that defect number on their site?
I don't know why we can't see this defect on BMC's site, if anyone out
there from BMC can shed light on this then that would be useful. I seem
to remember in the old days we could look up a defect by it's number -
not now :-(
However, I can access the detailsvia the 'Defects/RFEs/CARs' tab in the
Issue information. It states:
Information for SW00271676
Summary Email notifications are being sent out twice randomly
Details 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE)
ARS 7.0.1
Email Engine 7.0.1 Patch 003
Windows Server 2003
outlook 2003
Exchange server 2003
2. STEPS TO REPRODUCE:
Configure email engine with MAPI or SMTP.
Create Outlook Profile for user which is configured in Email engine
configuration form.
Send Email to the users using Email Engine Message Form.
It will send random duplicate emails.
In Email Engine Message form it shows only one outgoing message but in
outlook it recieves duplicate messages.
3. ACTUAL RESULTS:
Sending duplicate email.
4. EXPECTED RESULTS:
should not send duplicate email.
5. BUSINESS IMPACT:
HIGH
6. ADDITIONAL INFO:
I have re-produced this problem with MAPI and SMTP both. It is showing
that some messages are getting duplicated randomly.
The rest of the information is blank apart from the 'Type' field which
has a value of "Product". Oh yes, the timestamp on Issue is 13/07/2007
05:39:09.
Hope this all helps.
Ian
------------------------------------------------------------------------
Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative
Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741 web: http://www.open.ac.uk/
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