SW00271676 is for the problem "Email notifications are being sent out twice randomly". It is unrelated to the dash problem.
Axton Grams On 7/13/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
Ian Trimnell gave a defect ID in initial post - SW00271676. However, I can't seem to find that defect on BMC's support-site. Can anyone see that defect number on their site? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, July 13, 2007 8:09 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent: "-" in email address causes a problem in sending email Does anyone have a defect id (SW0000) on this? Thanks, Axton Grams On 7/13/07, Shawn Stonequist <[EMAIL PROTECTED]> wrote: > Neel, > > Not sure if this helps, but as we send a lot of email on behalf of one of > our customers to their customers, and their customers have all variety of > email addresses and formats, I did some checking on what we've sent to see > if we have this issue as well, or if there was something I could provide to > help you with. > > We are on 6.3 as well, and on reviewing the Message entries, I found that > everything was being sent properly, even when there appeared a "-". > > This may be a little different from how you are using the email system > though- we are setting the "To" using a field on the record itself, not user > (we don't have any users with a "-" in their email address, so I can't > comment on this). > > What you may wish to do (since it seems to work when taking a dynamic email > address as opposed to a user email address) is have a hidden field with a > Set Fields action that sets the email address with the "-", then have your > Email Filter/Escalation use the hidden field as the To, instead of the > user's Login. > > HTH > > Shawn Stonequist > EMNS Inc. Are" This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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