Ian,
Thank you so much for the detailed iformation, much appreciated. Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Friday, July 13, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent: "-" in email address causes a problem in sending email Neel Guatam wrote: Ian Trimnell gave a defect ID in initial post - SW00271676. However, I can't seem to find that defect on BMC's support-site. Can anyone see that defect number on their site? I don't know why we can't see this defect on BMC's site, if anyone out there from BMC can shed light on this then that would be useful. I seem to remember in the old days we could look up a defect by it's number - not now :-( However, I can access the detailsvia the 'Defects/RFEs/CARs' tab in the Issue information. It states: Information for SW00271676 Summary Email notifications are being sent out twice randomly Details 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) ARS 7.0.1 Email Engine 7.0.1 Patch 003 Windows Server 2003 outlook 2003 Exchange server 2003 2. STEPS TO REPRODUCE: Configure email engine with MAPI or SMTP. Create Outlook Profile for user which is configured in Email engine configuration form. Send Email to the users using Email Engine Message Form. It will send random duplicate emails. In Email Engine Message form it shows only one outgoing message but in outlook it recieves duplicate messages. 3. ACTUAL RESULTS: Sending duplicate email. 4. EXPECTED RESULTS: should not send duplicate email. 5. BUSINESS IMPACT: HIGH 6. ADDITIONAL INFO: I have re-produced this problem with MAPI and SMTP both. It is showing that some messages are getting duplicated randomly. The rest of the information is blank apart from the 'Type' field which has a value of "Product". Oh yes, the timestamp on Issue is 13/07/2007 05:39:09. Hope this all helps. Ian ________________________________ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
