Good morning folks, I'm trying to fix the ITSM 7.0 Change Request module's approvers tab. When you add an approver, you have to manually hit the Refresh button, which often leads my users to believe that the approver was not added.
In normal circumstances, the way you fix this is by setting up your active link to have Action #1 Open Dialog, Action #2 Change Field to refresh the table after you close the dialog box. Unfortunately, BMC chose to use a Run Process command to add the approver, which means that there is a delay between when the user hits save and the dialog closes, and when Remedy actually creates the approval record. So what I'm trying to do is to find a good way to do the refresh, but after waiting a second or two. I've considered some ideas that sound bad to me, such as popping up a box saying, "Your Approval is being processed" every time, which forces the user to hit "OK" and gives Remedy enough time to create the approver. However, this would really annoy my users and be about as bad as approvers not showing up after you add them. So any other suggestions? How have others who have implemented ITSM 7 gotten around this problem? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
