Seems like this should be doable. For attachments to work with email, though, you have to enable and use email templates. I know, that's a deal with the devil, but that's what the docs and support say. If you're ok with the templates, the docs show how to do what you want.
Rick On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: > > ** > > I have been asked if when an email goes into Remedy to create a Ticket if > the system can also add the original email as an attachment to the ticket. > > They are telling me this is needed for auditing, as some people are > approved requesters for new or terminated users and the auditor needs to see > the original email I'm being told. > > 6.3, server 2003, SQL > > Thanks > > Dan Caissie > > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ -- Rick Cook Cook Enterprises 253-278-4112 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
