Indeed, it makes you wonder . . . Last time I spoke with a Remedy direct salesperson, new the the company in the last couple of years, they were unclear what the AR System was. They knew all about the applications (Service Desk, Change Management, etc.) but had no idea the AR System was actually a workflow engine toolkit, upon which applications could be built. Guess they figured the AR System was "that thing" customers need to buy along with their application licenses. It's ironic that BMC Remedy treats the core product that provides the applications with their power and flexibility, and the product which build Remedy to what it is today, as a second-class citizen.
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Monday, August 20, 2007 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again ** I have never understood why BMC still continues to term ARSystem as a Heritage product. Most vendors term Heritage products as the "old stuff that is going away". Guess it is not a "mainstream, frontrunner, flagship" product? Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 20, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again Actually the Remedy (AR System) patches are still the same as before. The page where you select "Remedy Heritage Products, visit the Patch Download site." has been updated but the patch page is still the same. Fred _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Monday, August 20, 2007 4:13 AM To: arslist@ARSLIST.ORG Subject: BMC have done it again ** Just went to BMC Support Central to check out the latest patches and have noticed that they have gone and changed the product download area. This has now changed to "Electronic Product Distribution" (or EPD) and it does not now work with any of my browsers :-( Response from https://webapps.bmc.com/epd/ is: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET <https://webapps.bmc.com/epd/> /epd/. Reason: Error reading from remote server Why oh why do these people go and change things? BTW, I am using Firefox 2 and IE 6 and they both worked with the old download system. So my question to BMC is 'what has changed?' Yours in frustration, Ian _____ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
