Eric,
<Just_My_Two_Cents>
Often support claims that a bug is fixed and it is not in the release
notes for the version/patch that they point at. Which personally means
there is another bug introduced by the release process for not
updating the docs to indicated the bug was fixed. ( And I should not
have to tell them to open a bug report on the bug that they identified
in response to a customers inquiry. )
I encourage you to force Tech Support to open a bug against the
release notes to get the bug identified. If they can not get you a
copy of the release notes indicating that the bug is fixed... then the
customers can not consider the bug as officially fixed by the vendor.
(And we should keep stacking up the bugs to try to get BMC to actually
communicate with their customers the state of the software that we are
paying for.)
Customers want:
Full bug disclosure(details) to all customers using that version
of the software.
Identified "break" and "Fixed" points (versions of software) for
each and every bug
Responsive fixes for all bugs (Not just fixed in the "next
version and beyond". We are using a supported version then we want it
fixed in the version we are using.)
</Just_My_Two_Cents>
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 8/27/07, ZHANG, ERIC L <[EMAIL PROTECTED]> wrote:
> ** **
>
>
>
> Rami,
>
>
>
> This is a known issue (defect number SW00270693). The BMC support told me
> that it's been fixed in the latest patch, ARS 7.0.01 patch 4, but I don't
> see it in the release note as being fixed.
>
>
>
> Thanks,
>
> Eric
>
>
>
> -----Original Message-----
> From: Rami S Ayoub [mailto:[EMAIL PROTECTED]
> Sent: Sunday, August 26, 2007 12:41 PM
> Subject: Survey Link Issue - Urgent
>
>
>
>
> **
>
> Hi List,
>
>
>
> I have issue with survey link when it submit to the user by email link below
>
>
>
> http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Survey&view=RequesterAnswer&server=remedy-vs&eid=SRV000000000332
>
>
>
> After the user is fill the survey we getting those errors
>
>
>
> You do not have write license (ARERR 8932)
>
> You do not have write access to field Rating (1-10) AREER 330)
>
> You do not have write license (ARERR 8932)
>
> You do not have write access to field Rating (1-10) AREER 330)
>
>
>
> Any ideas how to resolve this issue, I have done permission public can
> change for all form related but still this error is come?
>
>
>
> Regards,
>
> Rami
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