Lee, If you happen to have the next ID block size set, then gaps can occur no matter which version of ARS or ITSM applications you are using. If you using the ITSM 7.0 applications and above, I believe that the application now requests the request ID when the request is initially opened and then if the record is not saved it is "lost"
thanks Kelly -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, August 29, 2007 13:06 To: arslist@ARSLIST.ORG Subject: Gaps in Request ID sequence Hello, Has anyone got a good explanation of why gaps may appear in the Request ID sequence? I performed a minor rollout on Monday evening, with only a couple changes to workflow on the form in question. I can't think of anything that I could have done that would cause the gaps to appear. Note that these gaps are random, and seem to only have been happening since Monday. I know this can happen if records within the gap are deleted, or if an import was performed with higher Request IDs. I know there was no import. I really don't believe anyone has deleted any records as there are footprints in several other forms where the missing IDs could have been found. I am at ARS 7.0.01 If anyone else has seen this sort of thing, and has any info, I would be very greatful. Thanks Les Ganton ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
