It's telling you that there is no automatic assignee group for requests submitted through the Requester console, and you must have specified in your setup that assignments were to happen automatically. Specify some default assignee group (like your Tier 1) for those tickets, and I think your error will be resolved. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Oyefeso, Bola Sent: Friday, September 07, 2007 7:50 AM To: arslist@ARSLIST.ORG Subject: Request ID "In Process" ** Hello everyone, We are trying out version 7.0. I have configured all that needed to be but when I submit a ticket it does not give me an ID; it stays in "In Process". I looked at the event and it says the following: ARCreateEntry - No groups were found using automated routing. You need to manually select a group. It also sends an email with the following information: "Service Request In Process encountered an event error with the back-end application. This error must be handled promptly" Does anyone have any idea? Bola Oyefeso __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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