Troy, Thanks for the response. I've already checked that and there is already a record for Work Order Manager (not one for Work Order Assignee though) and it is set up correctly.
Thanks, Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: Monday, September 24, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: SRMS Error in ITSM 7 I've seen this. Go to the Application Admin console. Then click on the 'Assignment link'. Make sure you have an Assignment record setup for the WorkOrder module. Then, when you have it setup, look at the radio buttons along the bottom right hand side of the record and ensure the "Work Order Manager' radio button is selected. --- Matthew Perrault <[EMAIL PROTECTED]> wrote: > All, > > First question: Is anyone out there using SRMS in > ITSM 7? > > > > If you are here's my issue: > > I set up a Work Order Template and a Task Template > and associated the > Task Template to the Work Order Template. > > Yet when I try and use the Request I get the > following error: > > Error Code: 1440853 > > ARCreateEntry - No work order manager group could be > found. Manually > select a group from the menus. If no group with an > individual in the > functional role of work order manager is defined, > notify your System > Administrator. > > > > I looked at the Work Order and Task Templates and > they have the correct > Support Group set as the Assignee. That Support > Group has me as well as > one other person set as the Work Order Manager. > > I have looked at everything and it looks correct. > > Any thoughts on what might be causing this? > > > > ARS 7.0.1 Patch 4 > > ITSM 7.01 Patch 4 > > MS Sql Server 2000 > > Microsoft 2003 > > > > Thanks, > > Matthew > > __20060125_______________________This posting was > submitted with HTML in > it___ > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ ____________ Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos & more. http://mobile.yahoo.com/go?refer=1GNXIC ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
