Serouche,
"holy list".. you must be posting to some other mailing list. ( Have
you see some of the humor posted on this list? I do not think "Holy"
is a word I would use to describe it. :) )
You are getting the UI of the attachment via a SetField Action.
How do you "get" the attachment?
Why not "get" the attachment value via a SetField Action from the
Email Attachments form?
If you insist on getting the data via the
PERFORM-ACTION-ADD-ATTACHMENT Special Process then you should also
note these details...
the proper form is this:
PERFORM-ACTION-ADD-ATTACHMENT <field_ID> [<file_name>]
"
For filters and escalations, the field ID must be an attachment field,
and the file name is required.
"
Which should indicate that no $$ are needed around the <field_ID>
value. However you might want to put double quotes around the
<file_name> part. So, of the 4 examples you listed previously I think
only the first one might have worked. But I would put quotes around
the <file_name> part too.
PERFORM-ACTION-ADD-ATTACHMENT 536902681 "$536902___$"
Where $536902___$ is the field that has the file name in it. (Again,
because your doing this in a filter.)
And also ....
Filters Run Process actions are Phase 3 actions. So if your using
this filter in a guide then the filter must also be set to be
non-phased in order for the looping effect to be effective.
You might even need to copy the column value to to a temporary
field(s) for this to work as well. There have been bugs with using
Column field references in guides before.
However, using a Set Field action seems much easier to me.
Good luck.
HTH
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/25/07, Serouche Rahimpour <[EMAIL PROTECTED]> wrote:
> yes Carey, this is exactly I do: I get the UI of the attachment which
> allows me to get the EmailAttachment and when I want to add this to the
> attachment field with PERFORM-ACTION-ADD-ATTACHMENT, it doesn't work.
> As you have probably seen I was told on this holy list that there is a
> defect on such Run process.
> My problem is specially that I would like to run this in a filter guide.
> So now I would need a workaround by the time we go for the next version.
> Any idea ?
> Serouche
>
>
> Carey Matthew Black wrote:
> > Serouche,
> >
> > I think your going about this a bit sideways... or at least "the long
> > way around the barn".
> >
> > If your getting the unique identifier from an ARS form that already
> > has the attachment.... Can you not use a Set Fields action to get the
> > attachment?
> >
> >
> > But maybe I am not understanding the exact sequence of your events..
> >
> > It is my understanding that the Email Engine creates attachments
> > before it creates the Email Message record.
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