Serouche, "holy list".. you must be posting to some other mailing list. ( Have you see some of the humor posted on this list? I do not think "Holy" is a word I would use to describe it. :) )
You are getting the UI of the attachment via a SetField Action. How do you "get" the attachment? Why not "get" the attachment value via a SetField Action from the Email Attachments form? If you insist on getting the data via the PERFORM-ACTION-ADD-ATTACHMENT Special Process then you should also note these details... the proper form is this: PERFORM-ACTION-ADD-ATTACHMENT <field_ID> [<file_name>] " For filters and escalations, the field ID must be an attachment field, and the file name is required. " Which should indicate that no $$ are needed around the <field_ID> value. However you might want to put double quotes around the <file_name> part. So, of the 4 examples you listed previously I think only the first one might have worked. But I would put quotes around the <file_name> part too. PERFORM-ACTION-ADD-ATTACHMENT 536902681 "$536902___$" Where $536902___$ is the field that has the file name in it. (Again, because your doing this in a filter.) And also .... Filters Run Process actions are Phase 3 actions. So if your using this filter in a guide then the filter must also be set to be non-phased in order for the looping effect to be effective. You might even need to copy the column value to to a temporary field(s) for this to work as well. There have been bugs with using Column field references in guides before. However, using a Set Field action seems much easier to me. Good luck. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/25/07, Serouche Rahimpour <[EMAIL PROTECTED]> wrote: > yes Carey, this is exactly I do: I get the UI of the attachment which > allows me to get the EmailAttachment and when I want to add this to the > attachment field with PERFORM-ACTION-ADD-ATTACHMENT, it doesn't work. > As you have probably seen I was told on this holy list that there is a > defect on such Run process. > My problem is specially that I would like to run this in a filter guide. > So now I would need a workaround by the time we go for the next version. > Any idea ? > Serouche > > > Carey Matthew Black wrote: > > Serouche, > > > > I think your going about this a bit sideways... or at least "the long > > way around the barn". > > > > If your getting the unique identifier from an ARS form that already > > has the attachment.... Can you not use a Set Fields action to get the > > attachment? > > > > > > But maybe I am not understanding the exact sequence of your events.. > > > > It is my understanding that the Email Engine creates attachments > > before it creates the Email Message record. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"