Andy, Actually it was Sabrina that first suggested the push fields action.
Because of the issue with email notification processes truncating the T0: and CC: addresses to 256 characters, we've changed a lot of our workflow to use push fields directly to the Email Messages form. If you need any help just drop me on note and I'll share our experiences. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, October 01, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Notification Help I was hoping to be able to do a Run Process call from an Active Link that would fire a Filter or Escalation to send a notification. While a very viable solution, I would prefer not to have to create another form just to send a notification. I am obviously not the most experienced Remedy Admin (pretty much muddle my way through it), but it seems silly that ARS will not let you do a Notification action from an active link. I'm guessing it has to do with Active Links being executed on the Client side, but it would be nice to be able to call a Filter or something from the active link. I think I am going to try David's suggestion about doing a push to the email form. If I can't get that to work I may try the Display Only "Send email" flag someone mentioned in another post. If all else fails, I guess I will have to create a display only form and try it that way. I was thinking it would be more work, but at this point it's not sounding too bad. Thanks for all the ideas guys. Without this list my life would be much more difficult. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 28, 2007 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help And what's your consternation about the proposed "junk" form idea? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 28, 2007 6:03 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help Andy, Why is a Run Process call better than a Push action in your opinion? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/27/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote: > Thanks Norm. I was afraid that was the answer I was going to get. Is > there not a way to call a filter or escalation from a Run Process? > > >Andy L. Mayfield > Sr. System Operation Specialist > >Alabama Power Company > Office: 8-226-1805 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
