Classification: UNCLASSIFIED Caveats: NONE Listers - I humbly beseech the intelligent masses out there for some quick talking points. Tomorrow, I am briefing my chain-of-command (paycheck signers) on our Remedy 6.3 system and current issues. One topic will be the "pros and cons" of upgrading ARSystem and/or ITSM from 6.x to 7.x.
I've done an upgrade of the server portion before, and I can handle that. What I need would be: Why it is a good idea to attempt an upgrade of ITSM. I have the "What's New" documents, etc., but can't find any really good summary of what would be gained (versus pain incurred in the upgrade/migration process) to make it worthwhile, especially in a one-man shop. I just need bullet-type talking points. Quick replies would be appreciated. Thanks in advance. Michael W. Luttmann Fort Carson, CO [EMAIL PROTECTED] 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
