Classification: UNCLASSIFIED Caveats: NONE Thanks, Rick. I'll have to deal with that last bullet during my regular therapy sessions.
Mike L. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 09, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED) ** There are several reasons that an organization might decide to migrate to ITSM 7: * More effective ITIL Compliance. * Functionality to allow IT to better meet the needs of the business. * A desire to use top-flight Service Management tools. * A need to prove that BMC's implementations are WAY more time and cost-effective than SAP's. * ROI on upgrade is still worth the cost and time. * Unresolved masochistic issues on part of current developer/administrator. Obviously, some of those might be more useful than others. ;-) I wish you well. Rick On 10/9/07, Luttmann, Michael W CTR USA <[EMAIL PROTECTED]> wrote: Classification: UNCLASSIFIED Caveats: NONE Listers - I humbly beseech the intelligent masses out there for some quick talking points. Tomorrow, I am briefing my chain-of-command (paycheck signers) on our Remedy 6.3 system and current issues. One topic will be the "pros and cons" of upgrading ARSystem and/or ITSM from 6.x to 7.x. I've done an upgrade of the server portion before, and I can handle that. What I need would be: Why it is a good idea to attempt an upgrade of ITSM. I have the "What's New" documents, etc., but can't find any really good summary of what would be gained (versus pain incurred in the upgrade/migration process) to make it worthwhile, especially in a one-man shop. I just need bullet-type talking points. Quick replies would be appreciated. Thanks in advance. Michael W. Luttmann Fort Carson, CO [EMAIL PROTECTED] 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE __20060125_______________________This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
